Core User Journeys
This hub indexes all cross-pillar and pillar-specific user journeys. Each journey demonstrates how data flows across the Five Pillars defined in Product Identity, eliminating manual bottlenecks.
Quick Reference
A: Dispatcher (AI-Assisted Tour Creation) Upload PDF → AI extracts structured data → Review side-by-side → Assign bus + driver → Publish → Auto-generates booking link.
B: Passenger (Booking & Wallet) Discovery → Select dates/pax → Visual seat selection → Legal Consent (AGB/Formblatt) → Apple Pay/Klarna checkout → Add to Wallet → WhatsApp confirmation.
C: Driver (Operations) Open PWA → See daily assignment → QR-scan passengers at boarding → Tap "Missing Passengers" → Send WhatsApp warning.
D: Dispatcher (AI Proactive Optimization) AI analyzes commerce data → Suggests merging underperforming tours or creating new ones based on high request volume → Dispatcher reviews suggestion → 1-click apply and publish.
Journey Registry
| # | Journey | Pillars | Actors | Status |
|---|---|---|---|---|
| 1 | AI-Assisted End-to-End | Backoffice · Commerce · Operations | Operator, Passenger, Driver | ✅ |
| 2 | Alpine Stau Incident | Operations · Backoffice · Commerce | Driver, Dispatcher, Passengers | ✅ |
| 3 | Onboard Revenue to Accounting | Operations · Backoffice · Commerce | Passenger, Driver, Accounting | ✅ |
| 4 | B2B API & Fleet Re-routing | Commerce · Backoffice · Operations | Travel Agent, Dispatcher, Driver | ✅ |
| 5 | AI Proactive Optimization | Backoffice · Commerce | AI Agent, Dispatcher | ✅ |
| 6 | Financial Reconciliation | Backoffice | Accounting Team / Dispatcher | ✅ |
| 7 | Customer Support & Refund | Backoffice · Commerce | Passenger, Support Staff | ✅ |
| 8 | Marketing & Yield Management | Backoffice · Commerce | Marketing Staff, Passenger | ✅ |
| 9 | Concierge Onboarding | Backoffice | Operator, Busflow Team | 📝 Planned |
| 10 | Email-as-API Ingestion | Backoffice | Operator | 📝 Planned |
| 11 | Omnichannel Inbox Triage | Backoffice · Communications | Dispatcher | 📝 Planned |
| 12 | Collaborative Trip Planning | Backoffice | Dispatchers | 📝 Planned |
| 13 | Zero-Downtime Legacy Migration | Backoffice | Legacy Operator, Busflow Team | 📝 Planned |
| 14 | Trigger-Based Lifecycle Messaging | Communications · Commerce | System, Passenger | 📝 Planned |
Pillar-Specific Journeys
| Pillar | App-Level Journeys |
|---|---|
| 1. AI-Driven Backoffice | Workspace journeys |
| 2. Commerce & Finance | Booking-widget journeys |
| 3. Seamless Operations | Driver journeys |
| 4. Unified Communications | — (no app-level journeys yet) |
| 5. Customer Intelligence | — (Phase 3) |