Migration & Concierge Onboarding Strategies
Goal: Standardize the "Zero-Downtime Migration" and "Concierge Onboarding" pillars into actionable, repeatable procedures.
Zero-Downtime Migration Pipeline
The largest barrier for "Legacy Operators" switching away from Kuschick or Turista is the anxiety of losing historical bookings, customer lists, and upcoming reservations.
Data Mapping (The Translation Layer)
The migration relies on a deterministic ETL (Extract, Transform, Load) pipeline mapping legacy dumps to the Busflow PostgreSQL schemas.
IMPORTANT
The exact field-level mapping tables and format-specific extraction logic (Kuschick CSV/Access, Turista SQL) require dedicated design passes per legacy system. This document defines the strategy, not the concrete mappings.
Core mapping targets:
- Customers →
PassengerProfile: Extract PII, preserve legacy IDs. - Tours →
TourOffering&TourDeparture: Reconstruct where possible, flag incomplete data for manual review. - Bookings & Invoices →
Booking&Invoice/FinancialLedger: Import as historical actuals. Must not overlap with new payment flows.
Execution Strategy ("The Flip")
- T-30 Days: Extract initial dump. Provision tenant. Run dry-run migration to surface data quality issues.
- T-7 Days: Finalize tenant setup (payment gateway keys, messaging templates).
- T-0 (Launch Night): Delta dump of recent changes. Pipeline executes delta import. Route traffic to new system.
Concierge Onboarding ("Do-It-For-You")
To overcome the "Patchwork Operator" friction where the software feels like too much work to set up, Busflow offers a hands-on activation service during the critical first weeks.
Core Principle
The operator should experience value from day one without needing to learn the system first. The Busflow team handles initial configuration using the operator's real data — not stock demos.
Rough Flow
- Intake: Operator shares their best-selling tour itineraries (PDF/Word/email).
- Configuration: Busflow team uses internal tooling (including the Data-Entry Agent) to set up initial tour templates, boarding point networks, and basic capacity rules.
- Handover: The onboarding call uses the operator's own live data. They publish their first real tour during the session.
NOTE
Management must finalize the exact scope of the concierge service (number of tours configured, duration of hand-holding) alongside the pricing model.