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Passenger Features (Pillar 2: Commerce)

Intent: Provide a self-service hub for travelers to manage their bookings, make payments, and retrieve digital artifacts without creating a permanent account.

  • Passwordless Entry: Passengers access their portal via secure, time-limited "Magic Links" sent to their email or WhatsApp. No passwords or account creation required.
  • Booking Context: The system cryptographically ties the magic link to a specific CheckoutSession or Booking UUID, granting scoped access to that booking's data only.

2. Fulfillment Hub

  • Document Retrieval: Passengers can download Booking Confirmations, Invoices (PDFs generated from the Invoice component), and Receipts.
  • Apple & Google Wallet Integration: One-tap buttons to add or refresh dynamic digital boarding passes.

3. Self-Service Payment & Upgrades

  • Balance Payments: Passengers receive automated reminders for the final payment. They can pay securely via the portal using Klarna, SEPA, or Credit Card.
  • Ancillary Upgrades: Post-booking upsells (e.g., adding an excursion or securing a specific seat) can flow through targeted links to the passenger portal.

Internal documentation — Busflow